Need a hand hanging things up?

For installation, textures, rack configuration or billing questions, write to support@hookline.shop.

Include your myshopify.com shop domain, the rack name, what you expected and the error you saw. Do not send API secrets or customer information.

Before you write

• Save your rack before opening the theme editor.
• Select the saved rack in the app block's picker.
• Use transparent, front-facing garment photos.
• Try the HTML catalog if WebGL is unavailable.
• Manage subscriptions in Shopify's hosted plan page.

Read the setup guide Email support